joindomino Casino & Sportsbook Data Care
This page describes what we collect when you use joindomino and how we keep that data protected. We gather information to operate your account, process your payments, verify your identity, and comply with regulations in our operating jurisdictions. We do not sell your personal information, and we use encryption to shield your details from unauthorised access.
Our data practice is straightforward. We collect only what we need to serve you safely and legally. Your email, identity documents, payment methods, and gaming history are stored on secure servers and accessible only to authorised staff members who need them to support your account. Third-party payment processors, banks, and regulatory authorities may access limited data as part of normal service delivery or compliance review.
You have rights over your data — you can request access, correction, or deletion subject to legal retention requirements. This privacy policy explains those rights and how to exercise them. If you have questions about how we handle your information, contact our support team or use the data-access form in your joindomino account settings.
What data we collect on joindomino
We collect information in several categories. First, account data: when you open a joindomino account, we ask for your email address, a secure password, and your full name. Second, identity data: we require a government-issued ID (passport, driving license, or national identity card) and proof of address (utility bill, rental agreement, or bank statement). This verification is mandatory and complies with anti-money-laundering regulations.
Third, payment data: when you deposit or withdraw, we record the payment method, amount, date, and your bank or wallet details. We do not store full credit card numbers or bank account numbers — payment processors handle that securely, and we store only a tokenised reference. Fourth, gaming data: we log your gameplay, bet amounts, game results, tournament participation, and account balance. This data helps us detect fraud, settle disputes, and calculate your VIP status.
Fifth, interaction data: we record your support requests, emails, and chat messages. Sixth, technical data: we capture your IP address, device type, browser, and access times to improve our service and detect unauthorised access. Seventh, location data: we may infer your general location from your IP address to verify that you are accessing joindomino from a supported jurisdiction.
We do not collect special category data (race, religion, health, biometric identifiers) except where required for age verification or compliance. We do not sell, lease, or trade your personal information. We may share data with third parties only where necessary for payment processing, identity verification, or legal compliance.
- Account data
- Email, password, name, phone number, date of birth (if provided).
- Identity & address
- Government ID, proof of address, verification photos.
- Payment data
- Payment method, transaction amounts, dates, tokenised bank or wallet reference.
- Gaming data
- Bets, game results, account balance, tournament participation, withdrawal history.
How we use your data on joindomino
We use your data for core service delivery. Your email and password authenticate your account. Your identity documents verify that you are a real person and of legal age — this prevents fraud and protects both you and us. Your payment details enable deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.
Your gaming data powers our platform. We use it to settle slot tournaments on titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We calculate your VIP tier and award VIP benefits based on activity. We review gaming history to detect collusion, fraud, or system abuse. We process dispute claims by examining game logs and bet records.
We use your technical and location data to improve security. If we detect unusual access patterns or login attempts from unexpected locations, we may flag your account or require additional verification. We use support-interaction data to improve our customer service and train our team. We analyse aggregate data (anonymised, non-personal) to understand usage trends and optimise our sportsbook, live-dealer, and esports offerings.
We may contact you via email or SMS with account updates, security alerts, or promotional information (which you can opt out of in your account settings). We do not contact you by phone without your explicit consent. We use your data to comply with laws in our operating jurisdictions, including tax reporting, anti-money-laundering checks, and legal investigations if authorised by court order.
Third-party processors and data sharing
We work with third-party service providers to operate joindomino. These include payment processors (who handle mobile banking, local payment, online payment, and bank transfers), identity-verification vendors (who confirm your documents are valid), and cloud-hosting providers (who store our servers). Each processor has a contract requiring them to protect your data and use it only for the service they provide to us.
We may share limited data with regulators, financial authorities, or law enforcement if required by law or court order. We do not proactively share data with marketing firms, advertisers, or unrelated third parties. If you link your joindomino account to a social-media platform (for login purposes), that platform receives only confirmation that you authenticated successfully — not your gaming data or financial details.
Your data may be processed in jurisdictions outside your own. Our servers may be located in data centres in different countries. By using joindomino, you consent to your data being transferred internationally where necessary to provide the service. We apply the same security standards in all locations.
Cookies and tracking on joindomino
We use cookies to operate joindomino. Essential cookies store your login session, remember your language preference, and protect against fraud. Analytics cookies help us understand how users navigate our site and which features are most popular. These are not personally identifiable — we see aggregate patterns, not individual browsing history.
We do not use advertising cookies or sell data to ad networks. If you disable cookies, core features (login, deposits, gameplay) may not work. You can control cookies through your browser settings, though we recommend enabling essential cookies for security.
We do not use fingerprinting, pixels, or cross-site tracking. Our analytics tools are limited to joindomino.app — we do not track you across other websites. If you have privacy-focused browser extensions that block trackers, they may interfere with legitimate joindomino functionality. Contact support if you experience login or gameplay issues.
Your rights on joindomino
You have the right to access your data. Log into your joindomino account and view your profile, transaction history, and account details. You can request a complete copy of all data we hold about you by contacting support — we will provide it within thirty days in a common format (PDF or CSV).
You have the right to correct inaccurate data. If your name, address, or email is wrong, update it in your account settings or ask support to correct it. You have the right to delete your account and associated data, subject to legal retention requirements. We must retain transaction records and identity documents for seven years after account closure for tax and anti-money-laundering compliance.
You have the right to restrict processing. If you have concerns about how we use your data, you may restrict processing for non-essential purposes — though this may limit our ability to provide services. You have the right to object to marketing communications — you can unsubscribe from promotional emails in your account settings or by replying "Stop" to any promotional SMS.
You have the right to data portability. We can export your account data (non-sensitive gaming logs, transaction history) in a machine-readable format if you request it. You have the right to lodge a complaint with a data protection authority if you believe we have mishandled your information.
Data security and retention on joindomino
We protect your data using industry-standard encryption. All connections between your device and joindomino use TLS (Transport Layer Security) — the same standard banks use. Data at rest on our servers is encrypted using AES-256. We limit staff access to personal data — only authorised employees with a business need can view your information.
We conduct regular security audits and penetration testing. We have incident-response plans in case of a breach. If we discover that your data has been unauthorised accessed, we will notify you promptly and inform relevant authorities where required by law. We do not retain data longer than necessary. Account data is kept while your account is active. Transaction records and identity documents are retained for seven years per regulatory requirements.
After account closure, we delete non-essential data within ninety days, retaining only records legally required. Archived or backup copies are kept for disaster recovery and may take longer to delete — typically within one year. You can request early deletion of non-essential data, though we will retain what law requires.
International access and jurisdiction
joindomino operates in multiple jurisdictions, including support for users in cities like Jakarta, Surabaya, Bandung, Medan, and Semarang. Our servers may be located in different countries. By creating an account, you consent to your data being transferred across borders where necessary to provide our service. We apply uniform security standards globally.
Our data protection practice is informed by privacy laws in our operating jurisdictions. If you are in a jurisdiction with specific data protection requirements (such as GDPR if you access from the European Union), we aim to comply with those standards. However, our primary obligations are to regulators in our home jurisdiction. If there is a conflict between your local law and our operating jurisdiction's law, the more protective standard applies.
Changes to this privacy policy
We may update this privacy policy to reflect changes in our service, technology, or legal requirements. We will notify you of material changes by email or by displaying a notice on joindomino. Continued use of the platform after changes are posted constitutes acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of how we handle your data.
If you have questions about our privacy practice or wish to exercise your data rights, contact our support team via email or in-app chat. We respond to data-access and deletion requests within thirty days. For complex requests, we may need additional time — we will inform you of any delays. Your privacy is important to us, and we are committed to transparent, lawful data handling.